To prioritize your wellness and secure your preferred time, we recommend booking your
treatment in advance, especially for weekends, as these are our busiest days. Weekday and
daytime appointments tend to have more availability, but they can fill up quickly. Booking early
ensures you don’t miss out on our most popular treatments and allows you to make yourself a
priority in your self-care. Deposits may be required for package bookings, and not all treatments
are available for online booking. If you can’t find what you’re looking for, don’t hesitate to reach
out to us directly by phone or email. While we don’t accommodate walk-ins, we sometimes have
availability for same-day appointments.

You can easily book your appointment through our online booking portal hosted by Phorest,
by calling us at 780-988-7873, or by emailing healingw@telus.net. If you haven’t visited
our facility since September 2024, you may need to register as a new client to access online booking.
For same-day requests or booking assistance, we recommend calling us directly for enhanced support.

At Healing Waters Spa, we operate as a day spa, meaning all services are booked by
appointment. While we have 4,800 square feet of dedicated space, each area is specifically
designed for a treatment or service, and we do not have shared-use spaces. Unlike facility spas,
which often include accommodations and common areas, we focus solely on delivering
personalized, one-on-one treatments in private settings. We also offer couples and triple
appointments, allowing you and your guests to enjoy treatments together in a private setting.

● For your Hammam treatment: Please bring a bathing suit, which must be worn during the
exfoliation and wash portions.
● For the steam sauna: A towel fee is charged, but you’re welcome to bring your own if
preferred.
● If you’re using insurance: Please bring your benefit card if you’d like us to direct bill to
your insurance company.

Our spa is located on the second floor, and we do not have elevator access. We are able to
accommodate clients who can ascend and descend 20 stairs. While we strive to make our
facility as comfortable as possible, the absence of elevator access limits the level of accessibility
for those with mobility challenges. Please reach out to us directly if you have specific needs,
and we will do our best to assist.

Yes, we offer a variety of safe and adapted treatments for prenatal clients, including prenatal
massage, facials, pedicures, waxing, and a glow scrub that can be customized for side-lying.
However, due to the high heat, we do not offer treatments such as wraps, hammam, or steam
appointments for pregnant clients. If you’re expecting, feel free to reach out to us for guidance
on the best treatments for your needs

At Healing Waters Spa, we use a variety of high-quality products to enhance your experience,
including:
● GM Collin (Canadian)
● Yonka Paris (France)
● SpaRitual (USA)
● Moor Spa (Canadian)
● Pure Potent Wow (Canadian)
● Oak and Aspen (Local)
Each brand is chosen for its effectiveness and commitment to quality, ensuring the best results
for our clients.

We issue receipts exclusively for registered massage therapy services, as spa services are not
eligible for insurance reimbursement. We also offer direct billing to most insurance companies.
For flex spending accounts and other flexible insurance programs, it’s the customer’s
responsibility to pursue reimbursement.

Steam room sessions are available in 30-minute or 45-minute options for both solo guests and
groups of 2 guests.
We offer two types of experiences:
● Traditional Steam – A pure steam experience
● Luxury Steam – Includes towel service, aromatherapy, salt scrub & lotion, and facial
cream
Tandem steam sessions also include wraps.
Enhancements such as facial masks, hair masks and shower steaming pucks are available for
purchase to further customize your experience.

Steam rooms are not suitable for everyone. Please consult your doctor before use if you:
● Are pregnant, as high heat can pose risks.
● Have heart disease or blood pressure issues.
● Have respiratory conditions such as asthma or COPD.
● Are prone to dizziness or fainting.
● Have open wounds or infections.
● Are sensitive to heat or prone to overheating.
● Have recently consumed alcohol or drugs.
If you feel lightheaded or unwell, exit the steam room immediately and hydrate.

No, Healing Waters gift cards do not expire. In compliance with Alberta’s Gift Card Regulation,
they can be used at any time for treatments or products

You may purchase a gift card in a dollar amount with an intended treatment in mind, but the
recipient will have the flexibility to use the card however they like. It can be applied toward any
treatments or products at Healing Waters. This approach ensures compliance with Alberta’s Gift
Card Regulation and provides flexibility in case of service changes.

All gift cards are sold as dollar amounts. If the cost of a service increases after a gift card has
been purchased, the recipient will be responsible for paying the difference at the time of
redemption.

Gift cards are treated like cash and cannot be replaced if lost or stolen. We recommend keeping
your gift card in a safe place. If your gift card is lost, we may be able to assist in retrieving the
details. Please note that a retrieval fee may apply. Contact us directly for support and further
assistance

Gift cards are not refundable. Once a gift card has been purchased, it cannot be returned or
exchanged for cash. If you believe there was an issue with your gift card, please contact us
directly, and we will be happy to assist you.

We accept the following payment methods:
● Cash
● Debit
● Visa
● MasterCard
● American Express
● Gift Cards
● Direct Billing (where applicable)
E-transfer may be accepted under specific circumstances—please inquire in advance.

We can accommodate group bookings depending on the size of your group and the
services you’re interested in. We typically cater to smaller groups of 2-4, but we encourage you
to reach out to us directly to discuss availability and options

Your appointment time is reserved just for you. A late cancellation or missed visit not only
affects your experience but also leaves an empty space in our practitioners’ schedules that
could have been filled by another guest. We require at least 24 hours’ notice for regular
appointment cancellations and 72 hours for group bookings and packages. Late cancellations
and no-shows are subject to fees. Deposits are required for certain bookings. Please contact us
directly for full details.
Guests who have booked a treatment and arrive late will only be seen for the remainder of their
appointment and will be charged the full amount of their treatment.