Cancellation Policy

Time is precious. There is never, ever enough time! We at Healing Waters Spa thank you for choosing to spend your valuable time with us. Because our time, like yours, is precious, we kindly request you honor your commitment to attend your appointment. If your ability to attend your appointment has in some way become compromised, and you need to cancel or reschedule your time with us, please provide our staff with reasonable notice. Our fee schedule for cancellations can be found below.

For regular appointments:

• Cancellations made within 24 hours of the appointment time will be charged 75% of the service total
• “No shows” with no advanced notice of cancellation or within 4 hours will be charged 100% of their service total

For group bookings, spa packages, “create your own packages”, and our Double Hammam treatment*:

• Cancellations made within 72 hours of your appointment time will be charged 25% of the service total plus a 10% gratuity
• Cancellations made within 48 hours of the appointment time will be charged 50% of the service total plus a 10% gratuity
• Cancellations made within 24 hours of the appointment time will be charged 75% of the service total plus 15% gratuity
• “No shows” with no advanced notice or within 4 hours of the appointment time will be charged 100% of their service total and 15% gratuity.

*Deposits may be required for certain services, packages and group bookings. Deposits are non-refundable if canceled within 72 hours of the appointment start time.

Insurance Disclaimer for Missed Appointments
Please note that cancellation and no-show fees are not eligible for insurance reimbursement, as no treatment was provided. These charges are the sole responsibility of the client.