Job Posting: Spa Receptionist (Maternity Leave Coverage)
Are you passionate about providing exceptional customer service in a spa environment? Join our team as a Spa Receptionist, covering a maternity leave with the potential for extension.
Overview:
We are seeking a dedicated Spa Receptionist to join us for a 14-month maternity leave coverage, with the possibility of extending the term. The role involves managing front desk operations, scheduling appointments, and ensuring a seamless experience for our valued clients. This position requires a commitment to providing outstanding service and maintaining a welcoming atmosphere.
Hours of Operation:
- Monday: 10:00 AM – 4:30 PM
- Tuesday: 10:00 AM – 7:00 PM
- Wednesday: 10:00 AM – 7:00 PM
- Thursday: 10:00 AM – 7:00 PM
- Friday: 10:00 AM – 7:00 PM
- Saturday: 10:00AM – 5:00PM
Additional hours and flexibility for shift swapping are appreciated and encouraged.
Skills & Qualities:
- Desktop Computer Experience: Proficiency in utilizing computer systems for various tasks, including software applications.
- English Language Proficiency: Strong command of the English language for effective communication.
- Actionable & Adaptable: Able to take initiative and adapt quickly to changing situations.
- Charismatic & Friendly: Possesses a warm, welcoming demeanor for excellent customer interactions.
- Enjoys Public Interaction: Comfortable engaging with clients in person and through various communication channels.
- Team Player: Collaborative attitude to work effectively within a team environment.
- Influencing, Directing, Sales: Ability to guide and influence clients while understanding sales tactics.
- Anticipation of Need: Proactive approach in anticipating client and team needs.
- Time Management: Efficiently manages time to handle multiple responsibilities effectively.
- Experience in Scheduling: Prior experience in managing schedules and appointments.
- Communication Skills: Proficient in phone, email, and chat communication.
- High Integrity: Adheres to ethical standards and maintains honesty and professionalism.
- Software Knowledge: Proficiency in Excel, Word, Google Drive, and familiarity with specific spa-related software.
Roles & Responsibilities:
- Communication Management: Handling all incoming and outgoing communication through various channels promptly and with urgency.
- Client Interactions: Welcoming clients, managing forms, and ensuring hospitality during their visit.
- Software Utilization: Proficiency in specific spa software such as Insight, Typeforms, Direct Billing, Shipping, and Website management.
- Order Processing: Managing online and in-store product and gift card orders.
- Transaction Handling: Processing cash, billing, refunds, invoicing, and quoting accurately.
- Scheduling Efficiency: Managing schedules effectively and confirming appointments.
- Front-of-House Maintenance: Maintaining a welcoming and organized reception area.
- Service & Practitioner Knowledge: Understanding the services offered and practitioners’ expertise.
- Steam Room Appointments: Handling appointments related to spa facilities.
- Laundry & Inventory: Managing laundry and updating inventory counts.
Training:
Concrete Training:
- Tone of Communication: Training on maintaining a positive and friendly communication style
- Information Collection: Accurately collecting necessary information for scheduling and communication purposes
- Scheduling Tasks: Creating client profiles, confirming methods, invoicing, and handling discounts
Situational Training:
- Handling Challenges: Training to deal with out-of-stock products, PayPal fraud, inaccurate bookings, and client complaints
- Escalation Procedures: Knowing when and how to escalate situations appropriately
- Offering Alternatives: Ability to propose alternative solutions when faced with challenges
To Apply:
Please send your resume and a cover letter highlighting your relevant experience and enthusiasm for this role. Please write the message “I love being a spa receptionist” in your reply to us. We’re excited to review your application!
